FAQ

Update on shipping and the effects of coronavirus

In light of the ongoing coronavirus (COVID-19) pandemic, we extend our sincere prayers to all those affected.
Due to the impact of COVID-19, some areas have entered a "lockdown" state and our delivery time has been slower than usual.
The latest order processing time is 1-3 days and delivery time is 15-25 days. If you have any questions or change your mind, please feel free to contact us, our email is cestne.shop

How can I pay?
Our payment channels are: Paypal, visa, Marstercard, AMEX, JCB
These can be paid on our website.

How much additional shipping cost do I have to pay? Do you ship worldwide?
No additional cost required. You just need to place an order and we will send it to you for free.
No matter where you are, as long as there are logistics available for delivery, we will deliver it to your door.

Why is my order still being processed?
Usually we will process your order within 1-3 days. An email will be sent after shipping.
Due to the COVID-19 outbreak, all packaging must go through strict quality checks and disinfection procedures before leaving the factory to ensure the safety of customers, which may cause minor shipping delays.
We continue to accept orders. We will continue to follow up with the logistics company to provide you with the latest news.

Why didn't I receive an email about the shipment of my order?
After placing the order, it may take 2-4 days to prepare it.
This will be our processing time to ensure your order is accurate. This processing time does not include transportation time.
We will notify you by email after delivery or if there are any delays.
Make sure you are logged into the correct email account and check your spam folder in your mailbox.
If you can't find the email 7 days after placing your order, please contact our customer service.

Why is my order divided into two or more packages?
We will carry out partial transportation of your order under the following conditions:
1) Items are located in different warehouses.
2) Best-selling products require additional preparation time.
3) Express or customs weight restrictions.


How long does delivery usually take?
Delivery time is generally 16 to 22 days after delivery. (Four weeks)
For US citizens
Once your order is shipped, it will take 16-22 days to arrive at your doorstep.
For Russia
Once your order is shipped, it will take 20-30 days to arrive at your doorstep.
Canada
Once your order is shipped, it will take 18-22 days to arrive at your doorstep.
For Australia
Once your order is shipped, it will take more than 16 to 25 days to arrive at your doorstep.
For the United Kingdom, Germany, France, the Netherlands
Once your order is shipped, it will take more than 18-25 days to arrive at your doorstep.
Hong Kong, Japan, South Korea
Once your order is shipped, it will take 16-20 days to arrive at your doorstep.